Reference

How We Handle Your Account Information

We collect what we need to run your account and process payments through bKash, Nagad, and Rocket. This policy explains what data we hold, how we use it, and how you can request changes or deletion.

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BK Baji How We Handle Your Account Information
DATA HANDLING

How We Protect Your Information

We encrypt payment data when it moves between your wallet app and our system. Session cookies keep you logged in without storing your password locally. Account records sit behind access controls that limit who on our team can view them. We audit payment logs regularly to catch unusual activity.

Payment Encryption

When you send funds via bKash, Nagad, or Rocket, the transaction details are encrypted in transit. We store only the wallet account number, amount, and timestamp needed to verify the deposit. Your wallet PIN and OTP never reach our servers.

Cookie Usage

We set a session cookie when you log in so you do not have to re-enter your credentials on every page. Language and layout preferences are saved in a separate cookie. You can clear cookies from your browser settings anytime; clearing them logs you out.

Account Security

We hash your password before storing it. Two-factor codes sent to your mobile add a second verification layer for withdrawals. If someone tries to log in from a new device, we send an OTP to your registered number before granting access.

Data Retention

Active account records remain accessible while you use the platform. After account closure, we archive transaction logs for the compliance period, then purge personal identifiers. You can request early deletion if local law permits; we verify your identity first.

CONTACT PATHS

How to Reach Us About Privacy

If you have questions about what data we hold or want to request changes, our support channels are open. Email gets you a detailed reply. Live chat is fastest for quick clarifications during business hours. We verify your identity before releasing account information.

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Email Support

Send your data request or privacy question to our support email. Include your registered mobile number so we can verify your account. We respond within two business days with next steps or the information you requested.

Live Chat

Open live chat from the account menu. Ask about what data we store, how long we keep it, or how to update your details. Our team can explain the policy in plain terms and guide you through access requests.

Account Settings

Check your profile page to see what contact details and payment methods are linked to your account. You can update your email or add a new mobile wallet directly. For full data exports or deletion, contact support with verification.

Privacy Policy Questions

We collect your mobile number, email address, and the payment details you provide when funding your account via bKash, Nagad, or Rocket. We use this to verify deposits, process withdrawals, and keep your account secure. We do not ask for documents unless a withdrawal triggers additional verification.

We keep your account information as long as your account is active. After closure, transaction records are archived for the period required by financial regulations, then personal identifiers are deleted. You can request early deletion by contacting support with identity verification.

Yes. Contact support with your registered mobile number and we will send you a summary of the data we store: account details, payment history, login records, and cookie settings. Processing your request takes up to two business days after identity verification.

We share transaction details with your chosen wallet provider, bKash, Nagad, or Rocket, only to complete deposits and withdrawals. We do not sell your data to advertisers or outside companies. If local regulation requires disclosure, we comply with lawful requests only.

Log in and go to account settings to update your email or add a new payment method. For full data correction or account deletion, contact support. We verify your identity before making changes that affect withdrawal access or stored records.

We use session cookies to keep you logged in and preference cookies to remember your language choice. You can clear cookies from your browser settings anytime. Clearing them logs you out and resets your preferences, but does not delete your account data.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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